Refunds and Return Policy
Thank you for shopping with us! We strive to provide high-quality, custom products that meet your expectations. Since our products are made to order through print on demand, please read our refund and return policy carefully to understand how we handle returns, exchanges, and refunds.
1. Order Accuracy
We take great care in ensuring that all details, including designs, colors, and sizes, are correct before printing and shipping your order. However, as our products are made specifically for each customer, we cannot accept returns or issue refunds for items that are the result of customer error, such as:
- Incorrect product or size selection
- Mistakes in the provided design or text
- Change of mind about the product after ordering
Please double-check all the information before finalizing your order.
2. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will require the following to process a replacement or refund:
- Photos of the damaged or defective item
- Your order number
- A description of the issue
Once we receive this information, we will promptly review your claim and either issue a replacement or refund for the affected item. We’ll make sure to resolve any issues as quickly as possible.
3. Incorrect or Missing Items
If you receive the wrong product or if items are missing from your order, please reach out to our customer service team within 7 days. We will ask you to provide the following information:
- Your order number
- Photos of the incorrect or missing items
- A description of the issue
Once reviewed, we will send the correct items or issue a full refund for the missing/wrong item(s).
4. Exchanges
As our products are made-to-order, we generally do not accept exchanges unless the product is damaged, defective, or there was an error with your order. If you believe an exchange is necessary, please contact us within 7 days of receiving your order, and we will evaluate your case.
5. Refund Process
Refunds will be processed in the same method as the original payment. If a refund is approved, the amount will be credited back to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
6. Cancellation Policy
We begin processing orders as soon as they are placed to ensure quick fulfillment and delivery. If you wish to cancel your order, please contact us within 24 hours of placing the order. Cancellations are not guaranteed after this period as production may have already begun.
7. Non-returnable Items
Due to the nature of print-on-demand products, we cannot accept returns on:
- Custom-designed or personalized items
- Items made to your specifications (e.g., specific sizes, colors, etc.)
8. Contact Us
If you have any questions or need assistance with a return or refund request, please reach out to us at:
Email: support@chicfrenchie.com
We are here to help and ensure your satisfaction with your purchase. Thank you for choosing Chic Frenchie!