Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you'll find answers to the most common questions about our products, ordering process, and policies. If you can't find what you're looking for, feel free to contact us directly!
1. How do I place an order?
To place an order, simply browse our collection, select the product you want, choose your size or color (if applicable), and add your custom design. Once you're ready, proceed to checkout, and you'll be able to pay securely via our trusted payment gateways.
2. What products do you offer?
We offer a wide range of products, including:
- T-shirts
- Hoodies & Sweatshirts
- Mugs
- Posters & Wall Art
- Tote Bags
- Phone Cases
Be sure to check back often, as we frequently update our product offerings!
3. Can I customize a product with my own design?
Yes! You can upload your own designs for any of the products we offer. Just select the product, and you'll be prompted to upload your artwork or graphic during the customization process.
4. Do you offer international shipping?
Yes, we ship worldwide! Shipping rates vary depending on your location and the products you order. You can check the shipping cost before completing your order at checkout.
5. How long will it take to receive my order?
Production and shipping times vary based on the product and destination. Typically, orders take:
- Production Time: 2-7 business days
- Shipping Time: 5-15 business days (depending on your location)
You will receive a tracking number once your order ships, so you can follow your package's journey!
6. Can I cancel or change my order?
Because our products are made to order, we are unable to cancel or make changes to orders once they've been placed. Please double-check your order before submitting it to ensure everything is correct.
7. What if I received a defective or incorrect item?
We are committed to providing high-quality products. If you receive a defective or incorrect item, please reach out to our customer service team within 7 days of receiving your order. We'll be happy to assist with a replacement or refund.
8. What sizes are available for clothing?
Our clothing products come in a wide range of sizes, from XS to 3XL (depending on the item). You can check the sizing chart on each product page for detailed measurements to help you choose the best fit.
9. Can I return or exchange an item?
Because our products are made to order, we are unable to accept returns or exchanges unless the item is defective or incorrect. Please refer to our return policy for more details.
10. Is it safe to shop on your site?
Absolutely! Our store is powered by Shopify, a trusted and secure platform. We use SSL encryption to protect your personal and payment information, so you can shop with confidence.
11. How can I contact customer support?
If you have any questions or need assistance, our customer support team is here to help! You can reach us via:
- Email: support@chicfrenchie.com
- Contact Form: Click Here
We typically respond within 24-48 hours during business days.
12. Do you offer gift cards?
Yes, we offer digital gift cards that can be used on our store. You can purchase a gift card directly from our website and send it to the recipient via email.
Thank you for visiting our FAQ page! If you have any other questions, don’t hesitate to reach out. Happy shopping!